Customer Service

Shopping

Payment

Shipping

Gift Services

Returns & Exchanges

Slanket Care


Shopping

How do I place an order?
You may place an order online at www.theslanket.com
Via e-mail customerservice@theslanket.com to get info on phone or other methods to purchase.

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How do I shop online?
You can view the items by clicking any of the menu items under the shop menu. Simply add the items to your cart and continue shopping or click the checkout button when you are ready. The checkout process is a one page chceckout. Enter all necessary information so we can process your order. Enter your billing address and shipping address, if they are not the same. All orders shipping to an address other than the billing address may require additional documents and may be delayed for verification. We will call the customer and the credit card company to verify the address. To avoid any delays, please ship to the billing address if possible. Select the appropriate shipping method then the payment method. Review your order and if you have any coupon codes, you enter them in the coupon code box before checking out. Click the "Complete order" button to confirm your order. Your order number will be shown on the screen of your computer. Please make sure you print this page or make a note of your order number for your records.

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Item Availability
We make every effort to keep sufficient stock of the items listed on our site. If a color or size is unavailable it will usually say "sold out" or may not appear on the site at all. Feel free to send us an email at sales@theslanket.com in order to find out how long it may be before the color you want is back in stock. Under certain circumstances you may be able to order and we may actually be sold out. If this happens we will contact you for a different color or figure out what we can do to accommodate your order.

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How do I use my coupon code?
When you are viewing the shopping cart there is a box to enter your coupon code in the "Enter Coupon Code" box, then click apply. Only one coupon code can be redeemed per order.

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How do I remove an item from my cart?
When viewing your "shopping cart", you will see a remove link under the Qty heading. Click the link and this will remove the item. You will see your cart displayed again, without that item. You can also change the quantity and click the Update button. Make sure to review your shopping cart before confirming your order.

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How can I track my order?
You will receive an order confirmation once your order has been successfully processed. A shipping confirmation e-mail with the tracking number information will be sent once your order has been shipped. Please track your packages and know when they are to be delivered. We are not responsible for stolen packages. Email us at customerservice@theslanket.com if this happens and we can see what we can work out.

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How can I modify or cancel my order?
We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order after its been placed, please contact us immediately and we will try our best to help you. Send us an email at customerservice@theslanket.com. Unfortunately, once an order has been processed & packaged for shipment, we are unable to make any modifications to the order, including cancellations. These will be delivered and then processed through the returns process.

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What is a backordered item?
A backordered item is an item that is not in stock upon placement of your order. It means that we re-ordered the item and are just waiting for its arrival. If an item is on backorder and for sale we will place that info in the description of the product as well as on the shopping page. We will do everything we can to make it clear to the customer that the item is on backorder and when we expect it to be shipped. We will advise you via e-mail once the item arrives or if the item will be no longer available.

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What is your Privacy Policy?
Please click the link in the footer to read our company's Privacy Policy.

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Is it safe to order online?
SlanketLoungin LLC. is committed to protecting our client's personal information. We use strict security measures in order to protect the loss, misuse and alteration of our client's information. Our secure servers use a firewall technology and the SSL (Secure Sockets Layer) industry standard encryption technology to ensure that all credit card transactions are secure and your personal information private. The SSL system encrypts information that you submit to us via our web site when you place an order that makes it nearly impossible for anyone to decode, ensuring that Internet transactions stay private and protected.

If you still feel uncomfortable with ordering online, we are more than happy to assist you with your order, email us at sales@theslanket.com and we'll work with you to take your order.

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Will you call me to verify my order?
SlanketLoungin LLC will e-mail you to confirm that we have received your order and that it is being processed. If during the processing of your order, we find something suspicious or out of ordinary, we will email you to verify your information. Identity theft and credit card fraud are both rampant on the internet. SlanketLougnin LLC. takes these issues very seriously for the security and protection of our clients. Please be advised that this may delay the processing and shipment of your order.

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Payment

What form of payments do you accept?
SlanketLoungin LLC. accepts Visa, Master Card, and American Express credit cards and debit cards, Amazon Payments & Paypal. We can accept money orders for Mail in orders but it will take longer to process.

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Do you accept credit cards issued outside of USA?
Due to rampant credit card fraud transactions on the internet, we require additional identity verification for all orders using a card issued outside of United States:

Shipping and Billing address have to match to place an international order. If they don't we will need to verify the information before processing the order.

For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States.

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Do you charge sales tax?
By law, we are required to collect sales tax on orders shipped to addresses where SlanketLoungin LLC. has a physical presence. SlanketLoungin LLC. is located in Maine. Therefore, sales tax is applicable on orders shipped to addresses in the state of Maine. The rate of sales tax for Maine residents is 5%. Orders shipped outside of Maine are not charged any sales tax. (0%)

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Shipping

When is my order processed?
Orders placed Monday-Thursday after 11am PST will ship the following day, however it could take up to 48 hours at times. Orders placed on Friday-Sunday will ship on the following Monday. We do not process orders on Saturdays, Sundays or Holidays. During the Holiday Season it could take a bit longer than these normal times to get your order out. Orders placed daily before 11am PST will ship the same day, so Next Day shipping options are available. SlanketLoungin LLC. will do everything we can to contact you via email if any shipment delays, if the product you ordered is not currently in stock, sold out or if we need additional identification for credit verification. If you don't hear from us please email us to inquire. We do try to inform everyone of anything abnormal, but sometimes due to busy times we may miss an order or two.

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Will my order ship all at once or in multiple shipments?
We will ship the entire order together. We try to keep a full stocked inventory so there is never a delay in shipping because of out of stock items.

If you have more than one order placed with us, each order is subject to its own shipping cost as quoted upon checkout. We cannot combine orders placed on our website. Every order is treated separately.

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How do you ship my order (U.S. and Canada) / PO Boxes?
We use USPS, Fedex & UPS for shipping. Although we offer a variety of shipping options, we reserve the right to ship via any of the three carriers. We are unable to deliver any overnight or express shipping to APO/FPO addresses. We currently Do Not Ship To P.O. Boxes. If you have a rural address that contains a PO Box and Street Address please only include the street address.

Do you ship internationally?
Yes! You can shop online and have us ship your order to your country.

Please check on the checkout screen for a list of countries. If you are in a country not listed please send us an email and we will see if we can add it.

At the time of delivery you will also have to pay any local duties and taxes on your purchase (please contact your local government for these rates as they vary from country to country).

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How much does shipping cost?
Please see checkout / cart for shipping cost after products are added to cart

The majority of international destinations shipping costs start at around $35-$40 for just one of The Slankets. We are continually trying to get cheaper rates. You can also visit our international list of websites here.

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Gift Services

Do you gift wrap?
Unfortunately we don't have the ability to gift wrap at this time.

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Can I have a gift message put into the package?
Yes. Please email us your message and we'll get it printed on the packaging list.

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Can I have pricing info not put into the package?
We never print pricing information on the packaging slip that goes into the package.

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Do you offer gift certificates?
At this time we don't have gift certificates available.

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Returns & Exchanges

What is your return/exchange policy?
Something did not work for you? Let us help you find something that will work for you and exchange for a different size or color before you decide to return it!

All products that leave our facility are carefully inspected & strictly checked for defects and damages prior to shipment to ensure you receive high quality merchandise. We want you to be satisfied with your purchase. If you are unsatisfied for any reason and need to return or exchange a purchase, please read our return/exchange policies below.

  1. Exchanges or returns are accepted only on merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED AND WITHOUT ANY STAINS, ANIMAL HAIR, ETC. in their original packaging and with ALL ORIGINAL PACKAGING, 30 days from the date of purchase.
  2. Items purchased from a retailer, clearance items, special orders, custom and seasonal items can not be exchanged nor returned & are all final sales.
  3. Slankets purchased from another Retailer other than our website are not eligible to be returned to us for a refund or exchange.
  4. If returned items are not in their new condition as originally shipped a 10% restocking fee will be charged. Exchanges are only charged the shipping cost to reship the new item.

SlanketLoungin LLC. reserves the right to deny any credit or exchange, if, upon receipt, the returned merchandise does not meet our company's return policies. In such cases, the item will be returned to the purchaser at the purchasers cost.

Please allow up to three weeks for processing. PLEASE NOTE: Shipping charges are non-refundable.

Exchange and return policies are subject to change without notice.

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How do I make a return/exchange?

  1. E-mail us at returns at theslanket dot com to receive an RA number and return shipping address.
  2. Include your name, item(s) you want to exchange (or return), and original order number in the RA request. If it was a gift include the full name of the gift giver.
  3. If your item is eligible for an exchange, we will email you an RA number that MUST be written on the box.
  4. Upon receipt, inspection & approval of your returned merchandise, we will process your exchange. If you are returning an item we will credit back your account. If you are exchanging we mail your exchange and charge your original payment method the new shipping cost.
  5. All refunds will be made in the method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if applicable, will be refunded. Shipping charges are not refundable.
  6. Purchaser is responsible for all shipping & handling costs associated with returning merchandise. If you send a return COD, it will not be accepted. SlanketLoungin LLC. is not responsible for returned packages lost, stolen or damaged in transit.

Please allow three weeks for processing.

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Where do I send my return or exchange?
Please email us at returns@theslanket.com for return information.

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When will my credit card be refunded?
Please allow 1 billing cycle from the time returned package is received by SlanketLoungin LLC. for it to show on your card. We will do our best to process your refund within 1-2 weeks of receipt of returned merchandise. However, please note that your banking institution may take up to another 2 weeks to process and post this transaction to your account once they have received the information from SlanketLoungin LLC, Inc. Shipping charges are non-refundable.

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I received a gift purchased from you and would like to exchange it.
If you received a gift purchased from SlanketLoungin LLC. and would like to exchange it for another size or color, please send an e-mail to customerservice@theslanket.com along with the purchaser's name and we will be happy to process your exchange. Please read our return/exchange policy above. All rules apply.

Gifts may be exchanged for an item of the same value or of greater value provided you pay any cost difference as well as any additional shipping, handling charges and taxes. Any refunds will only be given to the purchaser as long as the product is able to be returned based on the policy above.


Slanket Care

What are the washing instructions?
To wash all Slankets, please wash in cold water on the gently cycle with a mild detergent. Dry on low.

How do I fold The Slanket
Click to download The Slanket Folding Guide

How do I fold into a cushion
Click to download The Slanket Cushion Folding Guide


Contact

By Email:
customerservice@theslanket.com

Other comments/suggestions:
We appreciate and welcome your comments and suggestions. Let us know of anything we can do to improve your shopping experience at SlanketLoungin LLC. We would love to hear from you. Please send us an email to customerservice at theslanket dot com

Thank your for shopping with us.

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